Hi there,

I'm Raatik Sharma, a driven SOC Analyst in training, focused on detecting threats, analyzing logs, and hardening security environments.

Explore My Work

About Me

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Hello! I'm Raatik Sharma, a cybersecurity-focused IT professional with a passion for strengthening security cultures and defending against human-centred attacks. I thrive on translating technical complexity into clear, actionable guidance that prevents breaches before they start.

With 2 years of experience technical support, incident handling, and end-user security training, I've developed strong skills in:

  • Developing engaging awareness content
  • Facilitating cybersecurity best practices
  • Communicating complex concepts to diverse audiences

    • My approach is grounded in clear communication, practical risk reduction, and aligning security with real-world user behaviour.

    Outside of work, I enjoy exploring baking recipes, going to the gym, or discovering new hiking trails. I'm always learning, whether it's mastering a new framework or scripting a better way to solve a problem.

    My Portfolio

    Home lab

    A detection-focused lab simulating real-world cyberattacks in a Windows environment. I built and configured the entire environment, including a Windows Server running Splunk, a Windows 10 endpoint, and a Kali Linux attacker VM. This project involved threat simulation, log forwarding, and detection engineering using Sysmon, Windows Event Logs, and Splunk.

    View Project

    My Resume

    Experience

    Helpdesk/Engineer

    Unimatrix Computer Solutions | May 2024 – Present

    • Provide Tier 1 technical support and incident triage in ServiceNow, managing tickets for security-related account and software issues.
    • Assist with Active Directory account administration and enforce basic security hygiene among users through coaching during troubleshooting.
    • Document and escalate complex security issues while contributing to internal knowledge base for awareness and training.

    IT Intern

    Queen’s University | May 2021 – May 2022

    • Provided first-level technical support to students and staff, resolving software, and account access issues while documenting resolutions for a staff member on vacation.
    • Navigated complicated support interactions by using clear, empathetic language, frequent status updates, and confirming understanding at each step, quickly building trust even when immediate resolution wasn’t possible.
    • Developed and delivered training materials on cybersecurity best practices, including recognizing phishing emails and mitigating social engineering attacks, to enhance employee awareness and reduce security risks.
    • Edited educational videos using Camtasia, enhancing learner engagement through clear scripting and visual storytelling.
    • Ran Nessus scans on the ADES platform, patching WordPress file‐upload, SQLi, and MD5 flaws (CVSS 7.5‐8.8) and migrating to bcrypt.
    • Leveraged R (programming language) to analyze and visualize survey data for course development, ensuring data-driven decisions.
    • Coordinated IR for a Python‐based motion‐classifier GUI, halting phishing data‐exfiltration and embedded malware using open- source tools.

    Video Editor / Media Assistant

    SSR TECH CONSULTING INC. | May 2019 – August 2019

    • Managed over 15 media projects using Agile workflows.
    • Improved client satisfaction by 30% by aligning media deliverables to project goals.

    Education

    Bachelor of Applied Science in Computer Engineering

    Queen’s University | Kingston, ON | 2018 – 2024

    Skills

    Hard Skills

    • Security awareness training (phishing, social engineering)
    • Nessus scanning and vulnerability management
    • Camtasia for video and infographic creation
    • Survey analysis using R

    Tools & Platforms

    • ServiceNow
    • Active Directory
    • Office 365
    • Camtasia, TeamViewer, VPN troubleshooting

    Soft Skills

    • Clear communication
    • Empathy with non-technical users
    • Team collaboration
    • Time management

    Certifications

    • CompTIA Security+ (In progress, expected August 2025)
    • ISC2 Certified in Cybersecurity (CC) – March 2025
    • Microsoft Azure Data Fundamentals – June 2023
    • Microsoft Azure Fundamentals – June 2021
    Download Full Resume (PDF)